Interacting With Your Customers – How Often?

Interacting with your customers – how important is it? Very. Cannot overstate its importance!

But how often should you do it? Considering that everyone is a busy bee today, you can’t really blame a person if he doesn’t answer each of your phone calls, or unsubscribes from your emailing list, because the sheer number of emails makes him think you might be spamming his inbox!

So how do you make your customer listen to you? The frequency of customer interactions plays an extremely important role in answering this question, and this might help you coming up with the perfect frequency for you:

Interaction via Emails

email

Communicating with your customers via email is a great way of being in touch with them from both customer service as well as marketing point of view. But the question still remains that how often do you communicate with them? What is that perfect frequency of sending these emails – which won’t make your customers feel uncomfortable, and get your message through most effectively?

For this, there isn’t exactly a magic number – the number of times one should be sending emails a week or a month – it isn’t, and it can’t be the same for everyone.

So, it’s more about observing how your customers are responding to you. It’s about the right questions:

  • How often are you sending the emails?

  • How many of them do actually open their emails?

  • How many of your customers do still remain subscribed?

These are the kinds of questions that you should be looking to get answers to. Take a hard look at your reports. How many people do you concur, remain engaged, and how many do you see ignoring you? Having a large customer base, of course doesn’t mean that you have to send everyone an email. You must sample the total number, and prepare an emailing list for yourself.

Experiment with various email frequencies, and see how it changes the results for you. This will give you a fairly good idea about the right frequency for you – it will eventually result in higher number of email opens, and lesser people unsubscribing.

Social Media Interaction

social media

Unlike email communication, interacting with your your clients on social media platforms is a completely different scene. The social media giants, like Facebook and Twitter have such a huge participation from people, and these people are so active in there, that you have to keep your interactions going on, on a daily basis.

You have to communicate with your customers regularly, asking them for recommendations to make your product better, solving any problems that they might be facing, and so on.

The reason for this high frequency of interaction is, that one, this way people feel that you actually care about them, second, their own frequency of being active on a certain platform at any given time is so high, that you just cannot afford to take it lightly at all, and third, the lifespan of anything that you post on one of these platforms is so low, that you have to keep doing it again and again.

So, make social media communication a part of your everyday schedule, if it isn’t already.

Interaction via Phone Calls

phone call

Customer service is absolutely nothing without the age-old practice making calls to them. But the important thing to understand is, how many calls do you actually make, before you the customer gets really annoyed with you, and all the work put in goes to complete waste.

The frequency here depends upon who you are calling – whether it’s the calls you’re making to retain your ex-customers, or giving out some important information, or are these feedback calls? The type of calls also decides the content that you’d use while talking to them.

Retention calls are probably the most difficult ones. Even if it’s a single call, the customer always seems to be annoyed. Feedback calls are the tricky ones – you could get your answers as soon as you make your first call, or you could have to make a number of calls before you get your feedback. It completely depends on the customer – they could be busy, or be in a bad mood, or just about anything. So content, as important it is in case of retention calls – in order to get the customer’s attention towards the positives, even though he must have clearly had some problems with the product or service, feedback calls call for a completely different kind of content management. You have to as exactly the right questions, demanding extremely short answers, without asking too many questions – keeping the amount of time it takes into utmost consideration. Then there are calls that you make, because you need to give out some important information – and these calls are comparatively easier to make, considering no one would want to be kept in the dark about anything. The customer would probably be thankful to you for that phone call.

These are some of the things that you should keep in mind before you decide on how often you should interact with your customers. It’s a different number for everyone – and only you can figure it out for your business. But these pointers might just help!

Vrinda
I am a quirky person who loves to read and eat. I love sharing cool facts and my smile is highly infectious.

Above all... writing is my passion.

13 thoughts on “Interacting With Your Customers – How Often?

  • July 12, 2016 at 3:12 pm
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    Often we take calls, messages or mails by companies as spam. It matters how well they approach the customers.

    Reply
  • July 12, 2016 at 3:19 pm
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    The person who represents the company can retain the attention of a client with the right tone and words.

    Reply
  • July 13, 2016 at 10:35 am
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    good suggestion for companies to increase the quality of their communication. It’s important to be in touch with their customers but at the same time not annoying them.

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  • July 13, 2016 at 11:24 am
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    Yes talking to your customer is very important. Giving them the feeling that you listen to them builds trust.

    Reply
  • July 14, 2016 at 4:21 pm
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    One of the best articles that I have read recently. Kudos to the writer! Very helpful points that I can follow for my business.

    Reply
  • July 14, 2016 at 4:22 pm
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    Everyone is on social media nowadays. I think this is the best way to interact with your customers. Ofcourse phone calls are always the easier option.

    Reply
  • July 14, 2016 at 4:24 pm
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    Would you say there are any other ways to interact with your customers apart from these?

    Reply
  • July 14, 2016 at 4:25 pm
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    Interacting with your customers is very crucial in any business, especially the online one. A very good article on this matter.

    Reply
  • July 14, 2016 at 4:27 pm
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    There is not one way of talking to customers and certainly no one successful channel. Good article!

    Reply
  • July 14, 2016 at 4:30 pm
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    I read a lot almost all communication that comes to my inbox, i appreciate the brands that send out newsletters, they are taking the time to reach out. Plus, I have ended up with a few good deals along the way.

    Reply
  • July 14, 2016 at 4:31 pm
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    I think if telephone calls are done right, they can be a really great tool.

    Reply
  • October 9, 2016 at 11:46 am
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    Good day! Would you mind if I share your blog with my facebook group?
    There’s a lot of people that I think would really enjoy your content.
    Please let me know. Thanks

    Reply
  • October 10, 2016 at 11:46 am
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    It’s not my first time to pay a quick visit this website, i am browsing this web page dailly and obtain nice data from here all the time.

    Reply

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